Frequently Asked Questions

PRISM — Relationship Intelligence
Operated by Prism Spectrum, Dhaka, Bangladesh

What is PRISM?

PRISM is a relationship-intelligence app. It helps you remember, understand, and stay close to the people in your life — with contact profiles, personality insight, a relationship network view, a family tree, reminders, and AI-assisted analysis. It is a digital subscription service; there is nothing to ship.

How do I subscribe or upgrade?

Open Pricing in the app, choose a plan (Member, Pro, or Elite), agree to the Terms, Privacy and Refund policies, and complete the secure checkout. Your plan activates on your account immediately after a successful payment. You can change plans at any time.

What payment methods can I use?

In Bangladesh, payments are processed securely by SSLCommerz and accept:

For customers outside Bangladesh, international cards are processed via our international partner (Paddle).

What currency am I charged in?

Customers in Bangladesh are charged in Bangladeshi Taka (BDT) via SSLCommerz — Member ৳300, Pro ৳1,500, Elite ৳3,500 per month. Customers elsewhere are charged in US Dollars via Paddle. The price and currency are always shown clearly before you confirm.

Is my payment secure?

Yes. Payments are handled entirely by the payment gateway over an encrypted (HTTPS) connection. PRISM never sees or stores your card or account numbers. Your data is protected with row-level security and encryption in transit.

How do refunds work?

If you are not satisfied with your first paid subscription, you can request a full refund within 7 days. Duplicate or erroneous charges are also refundable. See the full Return & Refund Policy. Refunds are returned to your original payment method.

How do I cancel?

You can cancel a recurring subscription anytime from your account settings or by emailing support. Cancellation stops future billing; your plan stays active until the end of the current billing period.

How is my data used?

We use your data only to provide and personalise the service. AI analysis is processed server-side and is never sent directly from your browser to AI providers. We do not sell your data. See our Privacy Policy.

How do I delete my account?

You can delete your account and all associated data at any time via the Account Deletion page. Requests are completed within 30 days.

How do I get help?

Email support@prismcharacter.com or call +880 1819-251308. We respond within 2 working days.